To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Most appointments are scheduled for 30 minutes to provide more time for your pet and less waiting for you. Please realize that while we make a sincere attempt to see each client on time, occasional appointment delays are inevitable.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, American Express, cash and personal checks.
Patient Arrival Policy
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room. For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats should be presented in an appropriate enclosed cat carrier. We have leashes and carriers available for you to borrow, and please ask if you require assistance with your pet. (However, our employees are NOT ALLOWED to carry your cat outside to your car unless enclosed in an appropriate carrier.)
Additional Hospital Policies:
- PATIENT CARE is OUR PRIORITY and guides our entire decision making process. We strive to treat our patients with care, compassion, and competence, and to help alleviate stress, anxiety, pain, suffering, and discomfort whenever possible.
- PROFESSIONALISM: We strive to treat all of our clients with courtesy and respect, and to conduct our business with professionalism and integrity. In return, we ask our customers to extend the same courtesies to our staff.
- APPOINTMENTS are always preferred. Please call ahead so that we may schedule a convenient time for your consultation. We respect the value of your time, and our goal will always be to serve you punctually.
- FEES are due and payable in full at time of service. We do not extend credit or provide delayed billing. We accept cash, check, Visa, Mastercard, Discover, American Express, or Care Credit. We advise pet owners to consider available health insurance plans.
- COST OF SERVICES: Please do not hesitate at any time to inquire about costs of treatment. A written treatment plan outlining anticipated costs is provided for all hospitalized patients. For outpatients a verbal or written treatment plan is normally presented if costs for the visit are expected to exceed $150-200. Please ask at any time and we will be happy to provide an outline of anticipated fees before beginning treatment.
- AFTER HOURS CARE: Due to the size and nature of our practice, staff are not continuously present to observe or monitor patients after regular business hours. If your pet’s condition warrants, the doctor may advise (or require) transfer of your pet to an after hours emergency clinic or 24-hour hospital. You may request transfer of your pet for after hours care as well.
- MEDICATIONS: Since many necessary medications are not readily available specifically labeled for use in dogs and cats, medications may be substituted which are believed to be safe and effective through research, experience, and/or wide clinical use in the veterinary medical field (“off-label” drug use).
- PRESCRIPTIONS: Some prescription medications dispensed may be available from a pharmacy. Upon request, we will provide a written prescription for you to fill at the pharmacy of your choice.
- COMPLICATIONS: We always strive to take reasonable precautions and exercise good judgment in the care of your pets. Unfortunately, this doesn’t always prevent problems from occurring. You should be aware that serious complications can occur following virtually any medical/anesthetic/surgical procedure, treatment, or medication. While we attempt to inform you of common or serious possible complications, it is impossible for us to predict or innumerate every conceivable risk.
- FELINE FIBROSARCOMAS: Cat owners should be aware of fibrosarcoma, a rare but serious disease that may be associated with vaccinations or injections. Please read our handout on “Feline Fibrosarcomas”.
- REFERRALS and SECOND OPINIONS: We are fortunate in the Phoenix area to have a full range of veterinary specialists available for consultation. When appropriate, the doctor may advise referral to a specialist for your pet. Also available are 24-hour care multi-disciplinary facilities for complex or unusual cases, patients requiring advanced medical/diagnostic procedures, or those requiring extensive hospital and nursing care. Pet owners are encouraged at any time to discuss or request a referral for their pet, which we will be happy to help arrange.
- PATIENT RESTRAINT: Our staff is skilled and trained in holding pets during medical examination and treatment; please allow them to do so. Owners who choose or insist on assisting to hold or restrain their pets during examination or treatment must assume all risk for any injury that may occur to themselves or their pet.
- LEASHES and CARRIERS: For the safety of your pet and others, all pets visiting our clinic must be confined in a secure carrier, or be on a short leash at their owner’s side at all times.